T&C for Businesses

 Pro-Feel Ltd, welcomes you, as a subscriber (“Subscriber”), to its proprietary Security Asapp application (“Security Asapp”) and its associated emergency response related services (collectively with the Security Asapp, “Services”) subject to these Terms of Use (“Terms” or “Agreement”) and its related Privacy Policy incorporated by reference herein (“Privacy Policy”). By accessing or using any of the Services authorised for your use by the institution licensing the Services from Security Asapp (“Client”), you hereby expressly acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, as well as any additional terms or guidelines applicable to the specific Services you use. All additional terms or guidelines applicable to the specific Services, along with the Privacy Policy, shall be hereby incorporated into these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE SECURITY ASAPP OR ANY OTHER SERVICES.

DESCRIPTION OF SERVICES

By registering for and downloading Security Asapp on its mobile phone or other mobile device, a Subscriber will have a means to automatically contact our pool of SIA licensed security officers. If the Subscriber activates Security Asapp in the case of an emergency, the Services are designed to transmit the subscribers location, profile information and access information provided by the subscribers at the time of registration to a pool of SIA licensed Security Guards and the location of Subscriber’s device at the time of such activation (“Location Information”). All of the above-referenced information associated with Subscriber’s mobile phone or other device, including, but not limited to, mobile phone number, Location Information and any other messages, photos and other information submitted by Subscriber in connection with any activation of the Panic Button App are herein collectively referred to as “Subscriber Information”.

Subscriber acknowledges and agrees that, by registering for and downloading the Panic Button App, it consents to be contacted through SMS, email, or voice call via an automated dialer using a pre-recorded message by asapp. The frequency of these messages will depend on how Subscriber uses the Services. Message and data rates may apply.
 

THIS AGREEMENT is made BETWEEN:

(1) Pro-Feel Ltd, a company registered in England and Wales under Company Registration number 10555245; whose registered office is at 20-22 Wenlock Road London N1 7GU. United Kingdom (“the Service Provider”, “Asapp Security”, “Asapp”) and

(2) The “Client”,”Subscriber”

WHEREAS: 

(1) The Service Provider is engaged in the business of providing security services, has reasonable skill, knowledge and experience in that field, and is willing to provide Security response  9”the service” to the Client.

(2) In reliance upon that skill, knowledge, and experience the Client wishes to engage the Service Provider to provide Security response services and the Service Provider has agreed to accept the engagement subject to the terms and conditions of this Agreement.

IT IS AGREED as follows: 

1.Definitions and Interpretation 

1.1 In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

“Service(s)”, “The Service”: means services provided by Pro-Feel Ltd such as security response, security services, patrol, crowd control and every feature provided by the mobile application or panic button application tool called “Asapp security” or “Asapp”.

“Security Guard”, ”Security operative”, “Guard”,“Operative”: means a qualified, trained, SIA licenced security guard, Door Supervisor or Close Protection Officer supplied by the Service Provider. The Security Guard shall be either an employee or a sub-contractor of the Service Provider.

“Client”, “Subscriber”: means the company paying the membership for The Service to be provided by Pro-Feel Ltd and its pool of Security Guards. This includes the company director, Manager and employees allowed to use the mobile application in case of emergency.

“The Mobile App” ,“The Security App”, “The panic button app”: means the mobile application tool provided by Pro-Feel Ltd and available for download on the mobile application stores such as Apple store https://apps.apple.com/us/app/security-asapp/id1590853733  and Play store https://play.google.com/store/apps/details?id=uk.co.asapp.security&gl=GB  

“ASAPP”, “Security ASAPP”, “ASAPP Security”: is the name of The Security App provided by Pro-Feel Ltd. 

“User(s)”: means Security Guards and  Clients using The Mobile Application.

1.2 Words imparting the singular number shall include the plural and vice versa.

1.3 References to any gender shall include the other gender.

2. The Manned Guarding & response Services “The Services”

2.1 The Service Provider shall, throughout the continuance of this Agreement, provide the Services to the Client and the Client shall promptly obtain, maintain and make available all necessary assets, premises and other facilities required for the provision of the Services.

2.2 The Service Provider shall provide the Services described in the Service Level Schedule at the Premises.

2.3 The Service Provider shall supply suitably qualified, trained and SIA licenced Security Guard(s) to carry out the Services. References to “the Service Provider” shall be deemed, where relevant, to include references to the Security Guard(s).

3. Client’s Responsibility

3.1 The Client shall provide the Service Provider with any information reasonably required prior to the commencement of the Services.

3.2 The Client shall provide the Service Provider with full details of any company policies or internal rules and/or procedures to which the Security Guard(s) must adhere during the provision of the Services.

3.3 Each subscriber understands and agrees that services provided by Asapp are not available outside of Greater London and might be restricted in certain areas due to a lack of Security Guards. Each Subscriber understands and agrees that many of the Services provided by Asapp are subscription based-services which are only available if purchased by the Client. Each Subscriber understands and agrees that it is Subscriber’s responsibility to ensure that the Panic Button App is properly installed, configured, and that its mobile phone number is verified by Asapp.

3.4 Prior to the commencement of the Services and in order for the response team to provide the appropriate services, the client shall provide and keep up the date the following information: 

3.5 Address and layout of the premises;

3.6 The location of the most appropriate entrance(s) for the security guard to access the premises;

3.7 Details of any and all existing security procedures and security systems currently in place;

3.8 Pictures of the main staff likely to be onsite during the provision of The Services.

3.9 Details of regular incidents.

4. Service Provider’s Workforce

4.1 The Service Provider allows direct recruitments of Security Guards introduced by the Service Provider to the Client only if the following conditions are respected: 

    4.1.1 The Client shall notify the Service Provider at least one (1) month before signing any agreement with the Security Guard(s),

    4.1.2 The Client shall only sign an employment contract with the Security Guard(s),

    4.1.3 The Client agrees to pay a one-off fee of £3000 + VAT per Security Guard employed, at the date of signature of the employment contract. 

    4.1.4 The Service Provider is eligible for this one-off fee even if the position offered is different from Security Guard.

4.2 Unless agreed in writing and/or under the condition of the sub-clause 4.1, the Client undertakes that it shall not, during the period of the contract or within 6 months after its termination either: 

    4.2.1 Knowingly offer employment to any Security Guard introduced by the Service Provider,

    4.2.2 Knowingly employ any firm or company management controlled by such Security Guard and offering a similar service to that provided by the Service Provider,

    4.2.3 Should the Client employ directly or via another security company any Security Guard introduced by the Service Provider, Pro-Feel shall be entitled to invoice the Client a one off fee of the value of £6000.

5. Insurance and Liability

The Service Provider shall have in place, for at least the duration of this Agreement, a Public liability insurance and an Employers liability insurance.  Details of such insurance can be provided if requested by the Client.

6. Payments

6.1 It is agreed by both parties that at least one of the three memberships on offer and described in terms 6.1.1, 6.1.2 and 6.1.3 on will be paid monthly by bank card, direct debit or bank transfer.  

    6.1.1 “One Security Asapp” Membership costs £99 + VAT per month. Payment needs to be collected at the beginning of the service and renewed at the same date each month. The membership includes 2 hours of service each month. The emergency response cannot be transferred from one month to another. Emergency response duration is for one hour. Extra hours provided by the same Security Guard or by an additional Security Guard will be charged as follows: for each shift, Hours 1 & 2: £50ph+VAT / Hours 3 to 6: £25ph+VAT / Hours 7 to 12: £20ph+VAT.  Duration of intervention is calculated from the arrival of a Security Guard onsite to the end of the intervention (Clients must declare when the intervention is completed by clicking the button on the app). Membership also includes Security alert (“Alert Asapp”) which allows every user, Client and Security Guard, to send an alert for free to the rest of the community of Asapp users."

    6.1.2 “Two Security Asapp” Membership costs £129 + VAT per month. Payment needs to be collected at the beginning of the service and renewed at the same date each month. The membership includes 4 hours of service each month. The emergency response cannot be transferred from one month to another. Emergency response duration is for one hour. Extra hours provided by the same Security Guard or by an additional Security Guard will be charged as follows: for each shift, Hours 1 & 2: £50ph+VAT / Hours 3 to 6: £25ph+VAT / Hours 7 to 12: £20ph+VAT.  Duration of intervention is calculated from the arrival of a Security Guard onsite to the end of the intervention (Clients must declare when the intervention is completed by clicking the button on the app). Membership also includes Security alert (“Alert Asapp”) which allows every user, Client and Security Guard, to send an alert for free to the rest of the community of Asapp users."

    6.1.3 “Three Security Asapp” Membership costs £159 + VAT per month. Payment needs to be collected at the beginning of the service and renewed at the same date each month. The membership includes 2 (hours) of service each month. The emergency response cannot be transferred from one month to another. Emergency response duration is for one hour. Extra hours provided by the same Security Guard or by an additional Security Guard will be charged as follows: for each shift, Hours 1 & 2: £50ph+VAT / Hours 3 to 6: £25ph+VAT / Hours 7 to 12: £20ph+VAT.  Duration of intervention is calculated from the arrival of a Security Guard onsite to the end of the intervention (Clients must declare when the intervention is completed by clicking the button on the app). Membership also includes Security alert (“Alert Asapp”) which allows every user, Client and Security Guard, to send an alert for free to the rest of the community of Asapp users.”

6.2 The Services will be inactive if the payment is not received in due time.

6.3 Memberships can be cancelled and renewed at any time and will only be active during the monthly period that has been paid in advance.

7. Limitation

7.1 You understand that Asapp is not able to locate all mobile phones and that this ability will depend on factors such as telephone service provider, local network and satellite limitations, individual device settings or device limitations. You further understand and agree that not all SIA Security Guards have access to the services and that Security Guards might decline your Emergency call.

7.2 Security Asapp is expecting every Security Guards to be using their SIA training to comply with the industry standards and laws. Security Asapp cannot control the manner in which responses are provided by the Security Guards and rely on Clients feedback and rating to only retain the best Security Guards.

7.3 Each subscriber understands and agrees that participation in services does not constitute an agreement between you and any Security Guard. 

7.4 You understand and agree that you will not rely on the services as the sole means to resolve anti-social behaviours. 

7.5 You understand and agree that the services provided by Asapp are not a substitution to the services provided by local authorities. The service cannot and does not replace, and are not intended to replace emergency calls dedicated to Police, Fire brigade or Ambulance nor do the services replace the need for you to place a call to 9-9-9 in the event of an emergency.

7.6 You understand and agree that Asapp does not have control over the networks and equipment used by Clients and by Security Guards.

7.7 Asapp is linking Self Employed SIA Security Guards with Clients in need for security services. All subscribers understand and agree that Asapp and Pro-Feel disclaim any and all liability, whether raised by a third party or otherwise, for any and all reasons, including but not limited to personal injury, death or loss, infringement, invasion of privacy, property damage, and interruption of business, to any subscriber, which may result from the use or any errors or omissions of the services, or failure by the Security Guard to meet any duty.

8. Cancellation policy

8.1 Canceling an Emergency Call once the panic button is pressed: The Client can only cancel the Emergency call  before a Security Guard has accepted the call. Once the call is accepted , Client will have to wait for the Security guard to arrive on site to then terminate the intervention and the first hour will be deducted to the monthly allowance or charged at £50+VAT.

  8.2 Cancelling your membership: Memberships can be cancelled and renewed at any time without notice or cancellation fees. the service will still be provided until the end of the prepaid monthly period. The mobile application can remain on the mobile phone but the panic button will be deactivated.

9. Severance

9.1 The Parties agree that, in the event that one or more of the provisions of this Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and enforceable.

9.2 Pro-Feel reserves the right to modify any portion of these Terms or the Privacy Policy at any time by posting the revised Terms here. Your continued use of any of the Services following any such posting constitutes your acceptance of the revised Terms and Privacy Policy.

10. Law and Jurisdiction

10.1 This Agreement shall be governed by, and construed in accordance with, the laws of England and Wales.

10.2 Any dispute, controversy, proceedings or claim between the Parties relating to this Agreement shall fall within the jurisdiction of the courts of England and Wales.